Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #10517524
Complaint Overview
Complaint ID: 10517524
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: Washington
ZIP Code: 98052
Date Received: 2024-10-20T12:00:00-05:00
Date Sent to Company: 2024-10-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally lodge a complaint against Equifax Information Services LLC for their failure to adequately respond to multiple inquiries regarding unauthorized changes to my address on my credit report. These unauthorized changes occurred on XX/XX/year>, and XX/XX/year>. I have filed several disputes with Equifax to investigate the matter, under the following dispute numbers : XXXX, XXXX, XXXX, and XXXX. In each instance, I specifically requested information on the creditor or entity responsible for initiating these unauthorized changes to my address. However, despite multiple requests, Equifax has continuously failed to provide this critical information. Instead, their responses have been irrelevant to my requests, dodging my direct inquiries about the identity of the creditor involved. This pattern of avoidance is concerning, as the unauthorized changes have affected the accuracy of my credit file, and the lack of transparency on the part of Equifax has further exacerbated my frustration with this matter. I am now seeking the assistance of the Consumer Financial Protection Bureau to ensure that Equifax complies with its obligations to provide me with the information I am entitled to under the law. Please help facilitate a thorough investigation into this issue, and hold Equifax accountable for their failure to respond appropriately to my requests. Thank you for your attention to this matter.
Frequently Asked Questions
What is Complaint #10517524 about?
Complaint #10517524 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-10-20T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.