Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #10512922
Complaint Overview
Complaint ID: 10512922
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: California
ZIP Code: 90024
Date Received: 2024-10-19T12:00:00-05:00
Date Sent to Company: 2024-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I received a Cash App card in the mail on Tuesday, XX/XX/XXXX. I had not applied for an account with Cash App. ( I had never even heard of Cash App before receiving the card. ) On Wednesday morning, XX/XX/XXXX, I called Cash App and asked that the account be closed immediately. I also asked for information about how the account was opened. I spoke with XXXX. I responded to the questions and uploaded photos of the card as instructed. I asked for written confirmation that the account was closed. On Thursday, XX/XX/XXXX, I still had not received written confirmation ( or any confirmation ) that the account was closed or why it was opened in the first instance. I then wrote to XXXX XXXX, the XXXX XXXX of Cash App, advising her of what happened and asking for confirmation that the account was closed and why it had ever been opened. I wrote to her at the email address on the California XXXX XXXX public website as I was unable to find an email address for her at Cash App. On Friday, XX/XX/XXXX, I sent another email to the Cash App email address asking for confirmation that the account had been closed and any information regarding why this happened. As of Saturday morning, XX/XX/XXXX, I have still not received confirmation or any information of why this happened. Obviously, I am concerned about identity theft and on Wednesday, XX/XX/XXXX, I checked my credit reports on all three reporting agencies and also submitted a fraud alert. I also checked my bank account. If it is not identity theft that led to the opening of the account and issuance of the card, then perhaps Cash App is just sending cards to people to increase market share. If so, its disclosures are inadequate and misleading.
Frequently Asked Questions
What is Complaint #10512922 about?
Complaint #10512922 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2024-10-19T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.