Checking or savings account -- Managing an account -- Complaint #10512607
Complaint Overview
Complaint ID: 10512607
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Ohio
ZIP Code: 45503
Date Received: 2024-10-19T12:00:00-05:00
Date Sent to Company: 2024-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX we noticed that my husbands card was being used out of state. We called PNC to lock the card and send a new one. I also requested a new one. On XX/XX/XXXX I attempted to use my card for a personal separate account at an ATM. My pin is no longer working. I tired to call PNC for assistance and they told me they could not help. However, this very same pin works just fine in accessing mobile banking and the automated system. Somehow, they have deactivated my cards and I no longer have access to our joint checking, or my personal checking account. As if XX/XX/XXXX my husbands card has not arrived, but mine has. However, I can not activate it and my personal checking account card is also not functional and on mobile banking they no longer show as valid. I am unable to go to a branch due to health issues and work hours, and I am locked out of my account with no way to pay bills or eat. We are forced to use a credit card to get by. PNC offers no assistance on the website, app, or over the phone. This needs to be fixed immediately. A new card needs to be sent overnight to my husband and PNC needs to send me new cards with the correct pin assigned overnight and help me regain access to my accounts. It has been over a week. We have waited long enough and tried to do things their way.
Frequently Asked Questions
What is Complaint #10512607 about?
Complaint #10512607 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-10-19T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.