Mortgage -- Trouble during payment process -- Complaint #10507617
Complaint Overview
Complaint ID: 10507617
Company: Fifth Third Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: New York
ZIP Code: 12603
Date Received: 2024-10-18T12:00:00-05:00
Date Sent to Company: 2024-10-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Fifth Third Bank sent a check to my town to pay my school taxes. Instead, I paid my school tax on XX/XX/year>, and, on XX/XX/year>, my town, the town of XXXX, mailed the check from Fifth Third back to Fifth Third. When Fifth Third received this check back, it will result in my escrow balance being {$0.00}, which would then allow me to close my escrow account. As of XXXX XXXX XXXX over 2 weeks since my town mailed their check back to them, Fifth Third has yet to credit my escrow account with the returned check. Effective XX/XX/XXXX, based upon a previous escrow analysis, my monthly payment includes an escrow payment of {$1700.00} plus. I need Fifth Third to credit my escrow balance with the check returned to them so that I can request my escrow account be closed and avoid an escrow payment due in XXXX.
Frequently Asked Questions
What is Complaint #10507617 about?
Complaint #10507617 was filed against Fifth Third Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-10-18T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.