Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #10466518
Complaint Overview
Complaint ID: 10466518
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Texas
ZIP Code: 75212
Date Received: 2024-10-15T12:00:00-05:00
Date Sent to Company: 2024-10-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have noticed that, even though the proof I have supplied shows that the information on one of the accounts on my credit report is false, the account is still listed as accurate. No changes or deletions have been made to the documentation that I previously supplied. This inaction is a violation of 15 U.S.C. Section 1681i, a provision of the Fair Credit Reporting Act ( FCRA ), which requires credit reporting organizations to thoroughly investigate and rectify any erroneous information. I'm asking for this false information to be fixed or eliminated from my report, as well as a reinvestigation.
Frequently Asked Questions
What is Complaint #10466518 about?
Complaint #10466518 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-10-15T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.