Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #10461854
Complaint Overview
Complaint ID: 10461854
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: New York
ZIP Code: 11358
Date Received: 2024-10-14T12:00:00-05:00
Date Sent to Company: 2024-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello. I am having issue with refund from PayPal. I paid XXXX XXXX for {$410.00} in total on XX/XX/XXXX with Paypal. I canceled the order and requested a refund. XXXX XXXX issued two separate refunds, one for {$310.00} and another for {$100.00}. To this date, i've only receive the {$100.00} back on PayPal. I've contacted XXXX XXXX, they have shown me receipt that they have processed both refunds to PayPal separately, see receipt attached. PayPal is claiming that they never receive the {$310.00} dollars refund from XXXX XXXX. I have used XXXX resolution center without any resolution. Attached are my PayPal record that I never receive the {$310.00} refunds. Please contact me XXXX or XXXX
Frequently Asked Questions
What is Complaint #10461854 about?
Complaint #10461854 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2024-10-14T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.