Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #10453517
Complaint Overview
Complaint ID: 10453517
Company: Pennymac Loan Services, LLC.
Product: Mortgage
Sub-Product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Loan estimate or other related disclosures
State: Pennsylvania
ZIP Code: 19083
Date Received: 2024-10-13T12:00:00-05:00
Date Sent to Company: 2024-10-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
During refinancing, the company currently holding my mortgage ( PennyMac ) wanted to compete with another offer I received. I was contacted by XXXX XXXX - Loan Officer ( NMLS ID # XXXX ) with PennyMac NMLS ID # XXXX. XXXX told me that they could provide a competitive offer at a lower interest rate, but in order to provide me with an estimate, they needed to run my credit. I told him that they should be able to provide a loan estimate without that. He confirmed that he needed my information for his system to produce an estimate. So I told him, only run my credit if you can provide a competitive offer. He confirmed they could so I authorized the credit check. I then received a complete mortgage application in my email, ready to be signed, disclosures and all. While looking through the documents, I saw the loan estimate and it was no where near competitive. It looked as though it had charges hidden to trick me into signing a worse deal, with no explanation from XXXX. I tried reaching him for two days and couldnt get a response. Eventually I got in touch with him and told him this was not ok and that I wanted these documents rescinded. As of writing this, that still hasnt happened.
Frequently Asked Questions
What is Complaint #10453517 about?
Complaint #10453517 was filed against Pennymac Loan Services, LLC. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2024-10-13T12:00:00-05:00.
How did Pennymac Loan Services, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Pennymac Loan Services, LLC.?
Yes, visit the Pennymac Loan Services, LLC. company profile at readthecomplaint.com/company/pennymac-loan-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.