Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #10453159
Complaint Overview
Complaint ID: 10453159
Company: Early Warning Services, LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Indiana
ZIP Code: 46219
Date Received: 2024-10-14T12:00:00-05:00
Date Sent to Company: 2024-10-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XX/XX/year> on XXXX, while traveling for work in XXXX XXXX I received a text message that some transaction was complete. It was a unknown individual I believe who hacked into my XXXX account and transferred themselves {$2000.00} XXXX. At no point did I know the person whom did this unauthorized transaction. The name of the recipient on the account is XXXX XXXX. I do not know this individual whatsoever. The transaction recipient tag was XXXX. While in XXXX I did not make a single purchase of anything. I did not use Zelle at all. Or even my own banking, debit, or credit card either. I also did not visit any website or make a single a purchase. The hotel I was staying in was called, The XXXX XXXX. I stayed from XXXX XXXX. I have contacted both XXXX XXXX and Zelle themselves. I have put in a claim for fraud ( XXXX both XXXX and Zelle XXXX in their there investigations they determined that they would not be able to assist me/help me. Reason being because it was sent from my phone. Which I did not do whatsoever. I am struggling to resolve this issue with both XXXX and Zelle. I would recommend that no person use Zelle through their bank.
Frequently Asked Questions
What is Complaint #10453159 about?
Complaint #10453159 was filed against Early Warning Services, LLC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2024-10-14T12:00:00-05:00.
How did Early Warning Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Early Warning Services, LLC?
Yes, visit the Early Warning Services, LLC company profile at readthecomplaint.com/company/early-warning-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.