Checking or savings account -- Opening an account -- Complaint #10434959
Complaint Overview
Complaint ID: 10434959
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Savings account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Texas
ZIP Code: 75068
Date Received: 2024-10-12T12:00:00-05:00
Date Sent to Company: 2024-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Around XXXXXXXX XXXX I revived an email offer to create a checking account for Capital One to receive a $ XXXX bonus offer and following opening the checking account, i received another email from them for {$1500.00} to have a savings account also as long as i out {$20.00} in by a set time which I did. I moved all my funds over from the bank I had for 20 years specifically for this offer. The funds were required to be there for 90 days then offer funds would be deposited within 60 days afterwards which happened for my checking but not Savings. I moved the funds into the savings account on XX/XX/XXXX and by XXXX XXXX XXXX XXXXXXXX I still did not have the {$1500.00} deposited in my savings so I contacted Capital One and to my dismay the analyst advised me that I can not get the offer because I moved it to the savings from my checking which was not allowed - spoke to a Manager and they advised the same. I expressed my concern as I spoke to different employees back in XXXX before I changed banks to ensure I understood everything and this was never advised so I moved all my funds in one bulk move then moved the money to the savings account/ I did exactly what they asked me to which is open a savings account and place {$20000.00} in. The Manager would not make an exception based on understanding this happened due to changing banks, the savings email coming after the original checking email and did not listen to any calls. I called back and asked to file an official complaint. In this conversation, the analyst advised he would submit to their escalation dept via mail to listen to the calls and I would get a decision email in 3 days. I received a decline decision based on the same thing the Manager said regarding the money could not be moved to the savings account which I was not aware of. The email contained no information regarding the calls being listened to or my specific situation being considered at all with how this happened in changing banks to get this completed. I would have never switched banks to not follow guidelines when it was for the offers.
Frequently Asked Questions
What is Complaint #10434959 about?
Complaint #10434959 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-10-12T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.