Checking or savings account -- Managing an account -- Complaint #10434943
Complaint Overview
Complaint ID: 10434943
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Connecticut
ZIP Code: 06902
Date Received: 2024-10-12T12:00:00-05:00
Date Sent to Company: 2024-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I needed a replacement ATM card. I submitted the request on XX/XX/2024, The new card was issued on XX/XX/2024. I was notified it was mailed by regular mail on XX/XX/2024. The card was mailed from XXXX XXXXXXXX XXXX and had to go to XXXX XXXX As of XX/XX/2024 I had not received the card and called the bank. I asked to have a new card sent again by express mail and that I would pay for the added expense. I was told that was not possible and was referred to the digital alternative. The three places I desperately need to use my ATM card do not accept XXXX or XXXX XXXX. I need the card, or at least the number. The customer service agent elevated my issue to an escalation manager who, by the bank, was left in no position to help me. I am back to waiting for my card to show up by regular mail. I am a XXXX XXXX of the bank with a XXXX XXXX customer history. The escalation manager said mine was the most common complaint he receives. Well then, Wells Fargo, do something about it!
Frequently Asked Questions
What is Complaint #10434943 about?
Complaint #10434943 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-10-12T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.