Checking or savings account -- Opening an account -- Complaint #10429251
Complaint Overview
Complaint ID: 10429251
Company: Ally Financial INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Unable to open an account
State: Texas
ZIP Code: 75248
Date Received: 2024-10-11T12:00:00-05:00
Date Sent to Company: 2024-10-11T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Ally will not allow customers to have more than 3 checking accounts. This is a significant issue if you want to open checking accounts for your XXXX XXXX as those accounts have to be opened as a custodial account. I currently have 3 checking accounts open at Ally that are all joint accounts for me and my husband : ( 1 ) used as my personal account ; ( 2 ) used as my husbands personal account ; ( 3 ) used as a joint account for joint expenses. I want to open a checking account for my minor son. I tried to do it online and was told that I had already hit my limit of 3 checking accounts, even though this last account would be a custodial account for my child. I tried calling customer service ( XX/XX/year> ) and was told the same thing and that there are no exceptions to this, although it was unclear if the agent fully understood my request. The only account available would be a savings account. However, a savings account is subject to transaction limits and per Ally 's website they will " close your account if you exceed it on more than an occasional basis '', so a savings account is not a feasible solution. With this policy, there would be no way for a parent with XXXX or more XXXX to hold checking accounts for their children at Ally.
Frequently Asked Questions
What is Complaint #10429251 about?
Complaint #10429251 was filed against Ally Financial INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-10-11T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.