Credit card -- Trouble using your card -- Complaint #10404867
Complaint Overview
Complaint ID: 10404867
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: Delaware
ZIP Code: 198XX
Date Received: 2024-10-09T12:00:00-05:00
Date Sent to Company: 2024-10-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The situation involves a notification from American Express dated XX/XX/year>, regarding a XXXX XXXX XXXX account ending in XXXX. The letter states that after a recent review, American Express decided to assign a Preset Spending Limit of {$5000.00} to the account. The reason provided for this decision was that the average of recent payments, relative to the balance on one or more XXXX XXXX accounts, was too low. As a result of this change, if the total outstanding balance plus any charges not yet posted exceeds the {$5000.00} limit, additional charges may be declined. This applies to all cardholders associated with the account. The letter also indicates that American Express may choose to approve charges exceeding the limit but requires payment for those charges regardless. The notice advises contacting American Express for further information or to request a review of the decision, which can be done until XX/XX/year>.
Frequently Asked Questions
What is Complaint #10404867 about?
Complaint #10404867 was filed against American Express Company regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2024-10-09T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.