Checking or savings account -- Managing an account -- Complaint #10378072
Complaint Overview
Complaint ID: 10378072
Company: Truist Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Virginia
ZIP Code: 229XX
Date Received: 2024-10-07T12:00:00-05:00
Date Sent to Company: 2024-10-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2024, I deposited a {$15000.00} check from my friends into my account at Truist Bank. Shortly after, Truist notified me that my account was blocked for further transactions due to a fraud investigation. The notice mentioned that, following the investigation, any remaining funds would be sent to my address on file. On XX/XX/2024, I received another letter stating that Truist had permanently closed my account. However, no additional details were provided about the status of the funds. Despite numerous calls and inquiries to fraud supervisors at Truist, including messages sent to the fraud department, I have not received any clear updates. It has been over a month, and I still do not know where the funds are or when they will be returned. I was repeatedly assured that updates would be provided within two days, but none of the supervisors I spoke with have been able to get information from the fraud recovery analysts. The lack of communication from Truist has delayed critical plans that depend on this money. I am seeking assistance in resolving this issue and recovering the funds as soon as possible.
Frequently Asked Questions
What is Complaint #10378072 about?
Complaint #10378072 was filed against Truist Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-10-07T12:00:00-05:00.
How did Truist Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Truist Financial Corporation?
Yes, visit the Truist Financial Corporation company profile at readthecomplaint.com/company/truist-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.