Mortgage -- Trouble during payment process -- Complaint #10377647
Complaint Overview
Complaint ID: 10377647
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Escrow, taxes, or insurance
State: Florida
ZIP Code: 32832
Date Received: 2024-10-07T12:00:00-05:00
Date Sent to Company: 2024-10-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We pay our mortgage to MR. Cooper is timely since we own our home. Our funds are in escrow to pay our insurance. We received an email from MR. Cooper, on XX/XX/year>, our insurance was paid ; we got an email from XXXX XXXX agent on XX/XX/year> that our insurance policy was canceled. We call MR. Cooper on Friday to resolve it, only to get the runaround. We are facing a Cat 3-4 Hurricane, and our home has no insurance because MR. Cooper fails to pay it in a timely.
Frequently Asked Questions
What is Complaint #10377647 about?
Complaint #10377647 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-10-07T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.