Checking or savings account -- Managing an account -- Complaint #10377050
Complaint Overview
Complaint ID: 10377050
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Colorado
ZIP Code: 80550
Date Received: 2024-10-06T12:00:00-05:00
Date Sent to Company: 2024-10-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a laptop from XXXX online. I never received this item. Despite it being weeks late, and tracking never actually updating or applying to my purchase. I spent weeks with various XXXX departments back and forth with no help. They initially said via chat that it wouldn't be an issue and that the item would be refunded due to them seeing the same issues with my order as I saw. But it didn't happen and for no given reason my account was simply shut down. No response from them since despite numerous attempts. I then filed a chargeback with Chime showing all communication with XXXX, tracking records, porch camera recordings, emails, and bout XXXX other documents all proving my case without a shred of doubt. Despite this they still declined my dispute with no given reason and have not given me the documents they supposedly made this choice based on. I no longer have the XXXX documents I gave to chime but they SURELY have them in their system along with my dispute. If I need to find my old phone and somehow gain access to its XXXX systems I WILL do so. I wont let this go. XXXX is full of stories just like like mine from Chime and I'm tired if their theft. If Chime refuses to provide you with the documents I uploaded to them directly to their system from the Chime app, as requested, please contact me and I will take the steps to recover all of it myself should it become necessary.
Frequently Asked Questions
What is Complaint #10377050 about?
Complaint #10377050 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-10-06T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.