Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #10365188
Complaint Overview
Complaint ID: 10365188
Company: Block, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: California
ZIP Code: 94565
Date Received: 2024-10-06T12:00:00-05:00
Date Sent to Company: 2024-10-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, there was a total of 4 unauthorized transactions made with my cash app card. When i noticed the transactions from the app I immediately contacted cash app 's customer service and notified them that my wallet and cell phone had been stolen and all transactions pending were unauthorized. The cash app specialist explained to me that nothing could be done until transactions were finished pending and posted. XX/XX/year>, I made another call to cash app and made a total of 4 disputes, closed my debit card, and ordered a new card having it shipped to my billing address. Even though I previously called and notified costumer service of the unauthorized transactions prior to them posting I was still denied. XX/XX/year>, at XXXX XXXX 4 transactions for XXXX at XXXX XXXX in XXXX California which the last transaction failed. Later the same day at XXXX XXXX two transactions for the amount of XXXX were made at XXXX in XXXX California which only XXXX succeeded. A total of XXXX was took from my account. I attempted to dispute those transaction four times and was always denied. Approximately one year later I demanded cash app to show me proof of a proper investigation which was never honored.
Frequently Asked Questions
What is Complaint #10365188 about?
Complaint #10365188 was filed against Block, INC. regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2024-10-06T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.