Credit card -- Problem when making payments -- Complaint #10354046
Complaint Overview
Complaint ID: 10354046
Company: TD Bank US Holding Company
Product: Credit card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 33613
Date Received: 2024-10-04T12:00:00-05:00
Date Sent to Company: 2024-10-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am trying to make my first payment on a TD Retail Card Services account for XXXX. I evidently have two accounts. One ends in XXXX, the other one is XXXX. I only have access to the one account without the purchase and not the other. I have call logs showing long wait times for their customer service number. My payment is due today, XXXX XXXX XXXX. As of now I have the funds in my checking account to make a payment. It seems the only way TD will contact me is after my account goes delinquent from non-payment, which will affect my credit score.
Frequently Asked Questions
What is Complaint #10354046 about?
Complaint #10354046 was filed against TD Bank US Holding Company regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-10-04T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.