Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #10352834
Complaint Overview
Complaint ID: 10352834
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Investigation took more than 30 days
State: New Jersey
ZIP Code: 08094
Date Received: 2024-10-04T12:00:00-05:00
Date Sent to Company: 2024-10-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This complaint is directly related to an open complaint with a company called XXXX XXXX that was filed on XX/XX/XXXX and last response from this company/ entity on XX/XX/XXXX as to Company is still working on your complaint. I had also filed a similar complaint with the XXXX against XXXX on XX/XX/XXXX and received a correspondence from the BBB today as to an update. Attached is the XXXX response as to after several attempts to contact this company, XXXX XXXX they have received no response back after these several attempts. The BBB gos on to further state that they understand that by this company ignoring me and this complaint is quite serious, they will report this on the companys public profile for the next three years and affect their negatively with the XXXX. Im sending this additional information to the original complaint to you on XX/XX/XXXX with that complaint # being XXXX against XXXX still has not XXXX back as well with the exception of XX/XX/XXXX as the company is still working on the complaint but as of today, XX/XX/XXXX has not responded to your agency under complaint # XXXX. Both the irresponsible behavior and none response to the XXXX and ignoring me and that complaint but has also refused to respond to your complaint Ive just mentioned is unacceptable, unethical and is a serious concern of mine now as it involves my personal information and requesting information and a response as to their actions of running my credit information is extremely concerning. Im hoping with this new complaint along with an open complaint Ive mentioned that has not been, and adding this additional XXXX information, your agency can take some of a more serious approach and action against this company/ entity.
Frequently Asked Questions
What is Complaint #10352834 about?
Complaint #10352834 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2024-10-04T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.