Checking or savings account -- Managing an account -- Complaint #10326553
Complaint Overview
Complaint ID: 10326553
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New Jersey
ZIP Code: 07017
Date Received: 2024-10-02T12:00:00-05:00
Date Sent to Company: 2024-10-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Two days ago on XX/XX/XXXX I picked up a check from my lawyer for a lawsuit that I won. I took it to my bank to deposit it ( Capitol One 360 ), the bank said it will clear the next day on XX/XX/XXXX. I checked my account and it showed the amount of the deposit being available {$5200.00} 5 minutes later I get an email saying the funds would be put on hold for 7 days. I called Capital One 360 an the representative informed me that they would need to call my attorney for him to confirm the check. They called my attorney but didn't reach him, so I called him and he picked up and said he just got in the office, I told him that my bank wants him to confirm the check, he says he normally doesn't do this and he has never heard of a bank calling him to confirm a check he gave to his client. Capital One 360 called him and he told them he didn't feel comfortable giving out banking information over the phone, because of a lot of scams going on in the country. The representative told me although he wouldn't confirm it, that my funds would be released by end of day, which was yesterday XX/XX/XXXX. I woke up this morning the funds were still not available, I called Capital One 360 back and and ask to speak to the supervisor, the supervisor got on the phone being rude and basically told me that they were not releasing the funds for 7 days. I informed her that the agent I spoke to yesterday on XX/XX/XXXX assured me that my money would be available to Me by today. I also reminded her that sense calls are recorded for training purposes, that they can go back and check the recordings of the agent telling me my money would be released by end of day on XX/XX/XXXX. The supervisor told me it does not matter there is still a seven day hold on the money.
Frequently Asked Questions
What is Complaint #10326553 about?
Complaint #10326553 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-10-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.