Debt collection -- Written notification about debt -- Complaint #10326195
Complaint Overview
Complaint ID: 10326195
Company: Capital One Financial Corporation
Product: Debt collection
Sub-Product: Credit card debt
Issue: Written notification about debt
Sub-Issue: Didn't receive notice of right to dispute
State: Massachusetts
ZIP Code: 01832
Date Received: 2024-10-02T12:00:00-05:00
Date Sent to Company: 2024-10-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had theft of money, pymt was returned on two accounts, company closed three lowering credit score. They would not speak wi my credit counseling co but said I wasnt eligible. Told me not eligible because acct closed. I then asked if they would remove a past due fee and Ill make payment and bring acct. current they refused. I asked how they could help me resolve debt if im on social security and get paid once month. They said unfortunately Nothing!
Frequently Asked Questions
What is Complaint #10326195 about?
Complaint #10326195 was filed against Capital One Financial Corporation regarding Debt collection specifically about Written notification about debt. It was received by the CFPB on 2024-10-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.