Prepaid card -- Trouble using the card -- Complaint #10313165
Complaint Overview
Complaint ID: 10313165
Company: Revolut Technologies INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
State: Delaware
ZIP Code: 19702
Date Received: 2024-10-01T12:00:00-05:00
Date Sent to Company: 2024-10-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year> I went to Delaware XXXX XXXX to take money out of the ATM off of my Revolut Card and the transaction was declined/cancelled. However, the money was still taken out of my Revolut account off my card plus it deducted {$6.00} ATM fees and an additional fee of {$2.00}. So either the ATM or Revolut has taken {$100.00} from me and I want my money back it was never received out of the atm and the Casino worker who handles the ATM confirmed that the transaction for their ATM was transaction XXXX and that transaction appeared declined on their end.
Frequently Asked Questions
What is Complaint #10313165 about?
Complaint #10313165 was filed against Revolut Technologies INC. regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-10-01T12:00:00-05:00.
How did Revolut Technologies INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Revolut Technologies INC.?
Yes, visit the Revolut Technologies INC. company profile at readthecomplaint.com/company/revolut-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.