Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #10289138
Complaint Overview
Complaint ID: 10289138
Company: Vw Credit
Product: Vehicle loan or lease
Sub-Product: Lease
Issue: Problems at the end of the loan or lease
Sub-Issue: Unable to receive car title or other problem after the loan is paid off
State: New York
ZIP Code: 10704
Date Received: 2024-09-27T12:00:00-05:00
Date Sent to Company: 2024-10-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I sent VWCREDIT {$13000.00} certified check with the Bill of Sale and Odometer Disclosure statement on XX/XX/XXXX. I was notified by letter via USPS on XX/XX/XXXX the two documents were rejected, - the odometer number had an illegible number, they couldn't tell if the last digit was an XXXX or a XXXX. -The Bill of Sale had lines drawn through the co-owner signature line, it needs to remain blank if there is one owner. I resent both documents. I learned on XX/XX/XXXX the Bill of Sale was not received. I resent. I learned on XX/XX/XXXX the odometer disclosure was rejected as it was not dated. I re-faxed. On XX/XX/XXXX I learned the Odometer statement was not received, their fax machine was " not updating ''. I learned during this conversation the Bill of Sale was still also rejected, they claim to never have received the corrected version sent in XXXX.
Frequently Asked Questions
What is Complaint #10289138 about?
Complaint #10289138 was filed against Vw Credit regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2024-09-27T12:00:00-05:00.
How did Vw Credit respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Vw Credit?
Yes, visit the Vw Credit company profile at readthecomplaint.com/company/vw-credit to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.