Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #10288314
Complaint Overview
Complaint ID: 10288314
Company: Pennymac Loan Services, LLC.
Product: Mortgage
Sub-Product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Delays in the application process
State: California
ZIP Code: 93311
Date Received: 2024-09-27T12:00:00-05:00
Date Sent to Company: 2024-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Since XX/XX/year>, my mortgage broker has repeatedly requested a loan payoff amount to my current mortgagor, Pennymac, to process the refinancing of my mortgage with another lender. They provided a payoff statement on XX/XX/year> that was only good for XXXX day, and unbeknownst to me was expired by the time I transmitted it to my broker. The new escrow company has been trying since then to obtain an updated payoff statement only to be told they haven't received any requests. However, on XX/XX/year> I received an email from Pennymac with the subject line, " We received your request. Call now to discuss a limited-time offer we have for you. '' It contains a number to call which takes you to a general customer service menu. Requesting a payoff statement to the automated system directs you to request a statement through their website, which charges {$25.00}, an amount I didn't pay for previous payoff statements. Today ( XX/XX/year> ), my broker just informed me that the new escrow company representative was able to speak with a manager at XXXX who told her they would add my payoff statement request " to the line ''.
Frequently Asked Questions
What is Complaint #10288314 about?
Complaint #10288314 was filed against Pennymac Loan Services, LLC. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2024-09-27T12:00:00-05:00.
How did Pennymac Loan Services, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Pennymac Loan Services, LLC.?
Yes, visit the Pennymac Loan Services, LLC. company profile at readthecomplaint.com/company/pennymac-loan-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.