Prepaid card -- Problem with a purchase or transfer -- Complaint #10175561
Complaint Overview
Complaint ID: 10175561
Company: Paypal Holdings, INC
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: New York
ZIP Code: 14211
Date Received: 2024-09-18T12:00:00-05:00
Date Sent to Company: 2024-10-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
To Whom It May Concern, I am writing to complain about an issue with my direct deposit. I have not been able to retrieve my paycheck because it was sent to an incorrect account, and despite efforts to resolve the issue, the problem remains unresolved. Details of the Issue : The supposed account information of where my money was sent : Account # : XXXX or XXXX Routing # : XXXX Direct Deposit Information : Employer Name : XXXX XXXX XXXX XXXX XXXX. Date of the Payment : XX/XX/XXXX for a XX/XX/XXXX check date Amount of the Deposit : {$470.00} A trace number provided by the issuer : XXXX XXXX is what youll see on your bank. The payroll provider is XXXX Despite my employers attempts to correct the issue, including initiating a payment trace, I have not received my funds. The bank ( XXXX XXXX XXXX ) claims the account numbers provided do not exist, yet no one can explain where the money has gone or how to recover it. Actions Taken : I have contacted both Venmo ( which processes my direct deposits ) and XXXX XXXX XXXX to resolve this issue. Venmo has been unable to locate the funds, and XXXX XXXX XXXX has informed me that no such account exists. My employer has also attempted to trace the payment and reverse the XXXX transaction but has been unsuccessful in retrieving my paycheck. I have also reached out to my banks support team and Venmo customer service multiple times, with no resolution to date. If you would like an even better understanding of my issues contact my XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #10175561 about?
Complaint #10175561 was filed against Paypal Holdings, INC regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-09-18T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.