Checking or savings account -- Managing an account -- Complaint #10155917
Complaint Overview
Complaint ID: 10155917
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Illinois
ZIP Code: 628XX
Date Received: 2024-09-17T12:00:00-05:00
Date Sent to Company: 2024-09-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made my phone bill payment two XXXX wireless on XX/XX/2024 {$65.00} was taken out of my account and the transaction was completed on XX/XX/XXXX my phone was shut off due to cash app asking for my payment to be returned to them which caused my phone to get shut off without even notifying me of any of this going on they can not give me a reason why my payment was sent back to them they're stating that they did not do that XXXX wireless is stating they did do that and I don't have a phone on I have a father who is very ill and has to have a phone at all times due to his medical equipment and they also have given me no reason for that and they're expecting me to wait 10 days for the payment to hit XXXX XXXX in order to give me the money back that should have never been taken out reverse back to them because it was completed payment my phone was on from XX/XX/XXXX to the XXXX for 10 days and then all of a sudden my phone was shut off I get no response no answers also with them I can not even add money to my account which I was able to do so many times but all of a sudden it just quit then my husband had {$2000.00} in his account and it got hacked and when he turned it into them they close this account out and will not give us our money back so I mean there's so many problems with this company that we don't even know where to begin
Frequently Asked Questions
What is Complaint #10155917 about?
Complaint #10155917 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-09-17T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.