Checking or savings account -- Managing an account -- Complaint #10154957
Complaint Overview
Complaint ID: 10154957
Company: Sofi Technologies, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Kentucky
ZIP Code: 40222
Date Received: 2024-09-16T12:00:00-05:00
Date Sent to Company: 2024-09-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened an account in XX/XX/XXXX at SoFi Bank so my daughter could transfer her earnings from a waitressing job into an account that she could easily access during her fall XXXX semester abroad. We successfully transferred over her saving from another savings account, and she was able to cash a couple of her work checks to the SoFi account. One of the check, however, was expired. The expired check was for {$290.00}. This check was returned. The account was frozen on XX/XX/XXXX. Over the past year I have called and asked for information, and was only told the account was pending closure and that the money remaining in the account would be returned via the associated account we used to set up the account. I submitted a complaint to the XXXX and was told by SoFi we violated the agreement, but I never receive a call or was given the opportunity to discuss the problem. We were never told the money would NOT be returned. I called in early XXXX XXXX, nearly a year later, and was told the same thing. I called again on XX/XX/XXXX, and was informed a decision had been made on XX/XX/XXXX. I was told we were NOT ENTITLED to the funds in the account. They had confiscated {$1300.00} of my daughter 's earnings which she had saved for her study abroad semester - because of an attempt to cash an expired check.
Frequently Asked Questions
What is Complaint #10154957 about?
Complaint #10154957 was filed against Sofi Technologies, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-09-16T12:00:00-05:00.
How did Sofi Technologies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sofi Technologies, INC.?
Yes, visit the Sofi Technologies, INC. company profile at readthecomplaint.com/company/sofi-technologies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.