Checking or savings account -- Managing an account -- Complaint #10126038
Complaint Overview
Complaint ID: 10126038
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Maryland
ZIP Code: 20877
Date Received: 2024-09-14T12:00:00-05:00
Date Sent to Company: 2024-09-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Sunday, XXXX I called the fraud department to report fraud in the amount of {$1000.00} and was told that I had to wait for it to hit my account before I could claim fraud. I thought this is a strange practice, but OK. In the meantime, I called the police to report the crime and called the bank back to give them the police report number at which time, I was told to call back on XXXX XXXX. I asked the attendant to document the call and police report number ; she did. On Tuesday, after the charge hit my account I called back to report the fraud again. The attendant told me that she had seen the notes from my previous call and she also documented what happened, she stated there would be an investigation and the funds would be deposited back into my account. As a former fraud investigator I can honestly say that I have NEVER, EVER heard of a person calling to report fraud and was told that you have to wait for the fraud to hit your account first before we can do anything. That sounds absolutely insane. This seems counterintuitive and nonproductive. Thats like a person coming in to rob the bank and you say let him leave with the money first before you hit the alarm. Who does that???? You sound the alarm as soon as possible. When I was a fraud investigator the minute a person called in to report fraud we would automatically shut down any/all accounts suspected of fraud. The only transactions processed were those familiar to the account. The PNC policy just doesnt make sense to me. However, I called back on XXXX and the report number was taken again. Approximately 3-4 days later when checking my account I noticed that the monies were not refunded and I incurred a high number of overdraft fees totaling approximately {$350.00}. I called customer service back to see what was going on and was told that the transaction was not only legitimate but I would not be getting any funds retuned and I was also responsible for all of the overdraft fees. As of today XX/XX/year> the XXXX XXXX account that I held was charged in excess of approximately {$1500.00} and has been closed. Most recently on XX/XX/year> I sent a letter, registered mail to XXXX XXXX XXXX of PNC Bank providing information of my findings in doing research on The Electronic Transfer Funds Act ( EFTA ) 15 U.S.C 1693 that states ; that if timely notice is given to the financial institution that there is a limitation on liability and that the ( ii ) consumer may notify the institution in person, by telephone or in writing. ( 12 CFR1005.6 ). ( b ) Limitations on amount of liability ( 1 ) Timely notice given. If the consumer notifies the financial institution within XXXX business days after learning of the loss or theft of the access device, the consumers liability shall not exceed the lesser of {$50.00} or the amount of unauthorized transfers that occur before notice to the financial institution. ( 12 CFR1005.6 ). ( iii ) Notice may be considered constructively given when the institution becomes aware of circumstances leading to the reasonable belief that an unauthorized transfer to or from the consumers account has been or may be made. I have asked XXXX XXXX XXXX to be made whole again and my request or acknowledgement as a consumer have been ignored. I have taken all the proper channels to not only report the crime but provide the police report number and all requests of my then financial institution. My requests were not handled properly and PNC made me a criminal instead of a victim of an electronic crime and identity theft.
Frequently Asked Questions
What is Complaint #10126038 about?
Complaint #10126038 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-09-14T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.