Mortgage -- Trouble during payment process -- Complaint #10119646
Complaint Overview
Complaint ID: 10119646
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Michigan
ZIP Code: 48382
Date Received: 2024-09-13T12:00:00-05:00
Date Sent to Company: 2024-09-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We had contacted our XXXX XXXX in XXXX and XXXX about making a payment in our trial period. The XXXX XXXX agreed to the payment date ( s ) and amounts. We followed up with XXXX XXXX multiple times confirming the payment plan. When we made payment as agreed, PHH denied the payment indicating we had not followed the plan and entered foreclosure process. We had multiple, multiple discussions with PHH asking them to review the tapes of the discussion with the XXXX XXXX and they have refused to provide copies of the discussions an to even review the tape. Upon complaining to a " XXXX XXXX XXXX Manager ( XXXX XXXX ) he said he would follow up and advise. XXXX then called me indicating he had reviewed the tapes and we were correct and he would advise. We also offered a payment plan which would bring the account completely up to date, but we have heard nothing from PHH. They are now ghosting us and not returning calls, etc. We did everything possible to avoid this situation and the original XXXX XXXX agreed to our plan. We are protesting PHH 's actions as thier representative agreed to our plan.
Frequently Asked Questions
What is Complaint #10119646 about?
Complaint #10119646 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-09-13T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.