Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #10106935
Complaint Overview
Complaint ID: 10106935
Company: Fiserv Finxact Core
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 93117
Date Received: 2024-09-12T12:00:00-05:00
Date Sent to Company: 2024-09-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
So early in XXXX I was hacked several times on XXXX one night i just got paid and from XXXX and I got hacked again well I was asleep I went from XXXX dollars to XXXX over night I called money network my debit card provider and explained to them the issue apparently the person did a terrible job but I wouldnt find that out till XXXX months later still fighting to get that money back today. They tried to put the blame on me saying that I must have gave my personal information to someone which was absolutely false. So fast forward a month and a half later I start receiving notification from XXXX saying that my banks are calling for refunds and at that time I had switched to new banks XXXX XXXX XXXX XXXX and I never contacted them about XXXX at all so I gave both banks a call they said no we never contacted them and would not with out my consent so I contacted tangos support they took a week to reply and they said yes sorry that it was an error and there was nothing they could do and contact my bank for a refund. Which I did and then my both banks are telling me to contact the merchant so all parties are blaming each other and XXXX out of money and no help. XXXX gave me a provisional credit and then reversed it leaving me negative and any money that came in went to the debt so costed me more.. I am truly left with nothing no options or help I dont know what to do
Frequently Asked Questions
What is Complaint #10106935 about?
Complaint #10106935 was filed against Fiserv Finxact Core regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-09-12T12:00:00-05:00.
How did Fiserv Finxact Core respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fiserv Finxact Core?
Yes, visit the Fiserv Finxact Core company profile at readthecomplaint.com/company/fiserv-finxact-core to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.