Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #10093722
Complaint Overview
Complaint ID: 10093722
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem canceling credit monitoring or identify theft protection service
State: Texas
ZIP Code: 78213
Date Received: 2024-09-11T12:00:00-05:00
Date Sent to Company: 2024-09-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I have had experience membership for about maybe XXXX months OK but Im in the meantime they kept advertising about digital checking so I said well. Let me check into it so I went and opened account and I was able to get in but recently I had changed my phone number and so now they have this rule that if you have a digital account, you have to wait 95 days before your number can be updated. In the meantime my old number is no longer needed and so that is where the codes are being sent to, and I cant even get in my experience account due to this, XXXX rule. When I first joined the membership and maybe like XXXX months after I went and did the digital checking, they didnt ask for no information and now just because I want to change my number they asked me for all this information. When why didnt they ask me for information when I did the digital or the membership Just I feel like this company needs to get their stuff together because its an inconvenience to the customer the customer and had to be waiting on 45 days for a update on the phone so they can finally get in to experian website. I really hope that you look into this situation.
Frequently Asked Questions
What is Complaint #10093722 about?
Complaint #10093722 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2024-09-11T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.