Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #10093532
Complaint Overview
Complaint ID: 10093532
Company: Bright Capital INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Alabama
ZIP Code: 36526
Date Received: 2024-09-11T12:00:00-05:00
Date Sent to Company: 2024-09-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Tuesday XX/XX/XXXX, I created a account with a company named Bright Money. I was told to put my info in to verify my bank. But nothing is disclosed up front with regards to the membership or how it's billed. Advertising " {$8.00} a month '' while not directly disclosing they'll charge {$97.00} up front is a blatant lie. My issue is with the undisclosed membership fee.
Frequently Asked Questions
What is Complaint #10093532 about?
Complaint #10093532 was filed against Bright Capital INC regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-09-11T12:00:00-05:00.
How did Bright Capital INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bright Capital INC?
Yes, visit the Bright Capital INC company profile at readthecomplaint.com/company/bright-capital-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.