Vehicle loan or lease -- Problems at the end of the loan or lease -- Complaint #10093436
Complaint Overview
Complaint ID: 10093436
Company: BMO Bank National Association
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problems at the end of the loan or lease
Sub-Issue: Problem with paying off the loan
State: North Carolina
ZIP Code: 28715
Date Received: 2024-09-11T12:00:00-05:00
Date Sent to Company: 2024-09-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have tried on their app while logged in, chatting with a rep and called and spoke with XXXX at the XXXX number and they refuse to take my payment over the phone to pay off this loan.
Frequently Asked Questions
What is Complaint #10093436 about?
Complaint #10093436 was filed against BMO Bank National Association regarding Vehicle loan or lease specifically about Problems at the end of the loan or lease. It was received by the CFPB on 2024-09-11T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.