Payday loan, title loan, personal loan, or advance loan -- Problem when making payments -- Complaint #10082398
Complaint Overview
Complaint ID: 10082398
Company: Bridgelock Capital
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Installment loan
Issue: Problem when making payments
State: California
ZIP Code: 92376
Date Received: 2024-09-05T12:00:00-05:00
Date Sent to Company: 2024-09-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested a loan, I received approval letter by email. Then I needed to speak to a representative to complete the application. I received all documents to sign and agree to the terms and conditions via email. I provided all of my information including banking information for the loan deposit. I did receive multiple transactions totaling {$1200.00}. Before these transactions were made, I asked questions about the conditions of the loan, the amount I was approved for, which I was told {$10000.00}. I said I didn't ask for that amount, they kept telling me they were almost done completing the transaction but someone had to call me back. I kept asking questions that were not answered and the person I was talking to hang up on me, then 3 deposits of {$400.00} were sent to one of my checking accounts and then transferred to another. I received a call back and was told that the amount I was originally approved for was unsuccessful because first I have to prove my identity and that I am in good faith to pay back, in order to do this I had to transfer the money back through XXXX, XXXX XXXX or XXXX. I kept asking questions and stating that I did not feel comfortable, the person started to get upset and saying that I could keep the money if I wanted to but they had me on a recording line and they work with the federal bureau. Long story short I hang up, changed my passwords and turned off my debit card as they had this information for payment purposes. I called my banking institution to report the problem, they created checks under my name and did a mobile deposit. I had to close my checking account, report it to the fraud department to investigate the transactions that came through.
Frequently Asked Questions
What is Complaint #10082398 about?
Complaint #10082398 was filed against Bridgelock Capital regarding Payday loan, title loan, personal loan, or advance loan specifically about Problem when making payments. It was received by the CFPB on 2024-09-05T12:00:00-05:00.
How did Bridgelock Capital respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Bridgelock Capital?
Yes, visit the Bridgelock Capital company profile at readthecomplaint.com/company/bridgelock-capital to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.