Checking or savings account -- Managing an account -- Complaint #10081241
Complaint Overview
Complaint ID: 10081241
Company: Adp INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Arizona
ZIP Code: 85711
Date Received: 2024-09-09T12:00:00-05:00
Date Sent to Company: 2024-09-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called Wisely at XXXX on Monday, XX/XX/XXXX, one day after the suspicious transactions started on my account. I reported I had the card in my possession and had several transactions declined the previous day while I was out shopping. I let the representative know which purchases I had made, or attempted- 2 were declined when I tried to make a purchase ( listed below ). I made these purchases : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX declined but mine In Addition to my charges, these charges were fraudulently made and paid out to merchants : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX My card was deactivated and they sent me a new card. They said the investigation would be pending on the purchases that were made and were paid to merchants already. All of the charges below were automatically declined/flagged by the bank before I reported any fraudulent use and the funds were not disbursed to anyone : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX About 6 weeks ( late XXXX ) later I received a letter stating the 3 largest charges were not being refunded but all others were refunded. I called them and stated I had not received any documentation about how they came to that decision. I received a one page sheet with no specific info other than the charge and the merchant in early XXXX I called again disputing again the XXXX largest charges, for {$910.00}, {$100.00}, {$100.00}. In XXXX, I later received a letter that the 2 charges for {$100.00} were now also refunded leaving just the charge for {$910.00}, not refunded despite all other charges on the same days being deemed fraudulent. This charge was deemed " not an error. '' I sent them a letter on XX/XX/XXXX noting all of this ad demanding that they call me, give me more info or refund the funds.
Frequently Asked Questions
What is Complaint #10081241 about?
Complaint #10081241 was filed against Adp INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-09-09T12:00:00-05:00.
How did Adp INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Adp INC.?
Yes, visit the Adp INC. company profile at readthecomplaint.com/company/adp-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.