Prepaid card -- Trouble using the card -- Complaint #10064401
Complaint Overview
Complaint ID: 10064401
Company: Google Compare Credit Cards INC.
Product: Prepaid card
Sub-Product: Gift card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: Oregon
ZIP Code: 97478
Date Received: 2024-09-07T12:00:00-05:00
Date Sent to Company: 2024-09-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I bought a XXXX XXXX card for XXXX dollars, went to redeem the code, it says the card is good and active, but when I press enter to redeem it says error need more info fill out this form which wants pictures of card and receipt, which I have sent twice. And now they have stopped communicating with me after saying they would get back to me within 72 hours, it's been weeks.
Frequently Asked Questions
What is Complaint #10064401 about?
Complaint #10064401 was filed against Google Compare Credit Cards INC. regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-09-07T12:00:00-05:00.
How did Google Compare Credit Cards INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Google Compare Credit Cards INC.?
Yes, visit the Google Compare Credit Cards INC. company profile at readthecomplaint.com/company/google-compare-credit-cards-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.