Debt collection -- False statements or representation -- Complaint #10063672
Complaint Overview
Complaint ID: 10063672
Company: Carmax, INC.
Product: Debt collection
Sub-Product: Auto debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Nevada
ZIP Code: 89169
Date Received: 2024-09-08T12:00:00-05:00
Date Sent to Company: 2024-11-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX sold me a car I payed on this car for over 2 years and payed it off at this time XXXX waited months before they sent tittle to the car at this time they verified payment and I received the tittle to the car mounths later I sold the car to buy a new car when I did this is when I seen that XXXX XXXX took off my payment history and then say I own them money on car when I payed them off for it
Frequently Asked Questions
What is Complaint #10063672 about?
Complaint #10063672 was filed against Carmax, INC. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2024-09-08T12:00:00-05:00.
How did Carmax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Carmax, INC.?
Yes, visit the Carmax, INC. company profile at readthecomplaint.com/company/carmax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.