Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #10063453
Complaint Overview
Complaint ID: 10063453
Company: Ally Financial INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: Texas
ZIP Code: 77573
Date Received: 2024-09-08T12:00:00-05:00
Date Sent to Company: 2024-09-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaint Details : 1. Description of the Issue : On XX/XX/year>, Ally Financial submitted a letter to me, XXXX XXXX, stating that my auto loan was paid off. During this period, the Texas Title for the vehicle was released by Ally Financial and sent to me via mail, further confirming that the loan was settled. However, on XX/XX/year>, I discovered that Ally Financial had reported my account as past due and delinquent on my credit report. I immediately contacted Ally Financial to resolve this discrepancy. During our discussions, Ally Financial admitted that they had mistakenly sent the letter on XX/XX/year>, incorrectly stating that the loan was paid off, and also released the vehicle title to me in error. Despite this admission, Ally Financial failed to inform me of any remaining balance prior to damaging my credit report. XXXX. Steps Taken to Resolve the Issue : I attempted to negotiate with Ally Financial and sought a resolution, making it clear that : Ally Financial had reported the account as paid off in their letter. Ally Financial released the title to the auto, reinforcing the statement that the loan was settled. Ally Financial never contacted me by any means to address their mistake or to notify me of any outstanding balance before tarnishing my credit report. I was more than willing to pay any remaining balance if one existed, as I was under the impression, based on Ally Financial 's communication, that the loan was fully paid off. On XX/XX/year>, I paid the remaining balance immediately upon being informed. Despite this, Ally Financial has refused to remove the negative reports from my credit report that were due to their admitted errors. XXXX. How This Issue Has Affected Me : The inaccurate reporting by Ally Financial has negatively impacted my credit score, causing undue stress and financial hardship. This mistake has affected my ability to obtain credit on reasonable terms, which is unfair given that the negative report resulted solely from Ally Financial 's admitted errors. XXXX. What I Am Requesting : I request that Ally Financial correct their records and immediately update all relevant credit reporting agencies to remove the negative entries associated with this account, given that these entries were made due to their mistake. I also ask for written confirmation that these corrections have been made. Supporting Documents : A copy of the letter from Ally Financial dated XX/XX/year>, confirming the loan was paid off. Records of communication with Ally Financial regarding the discrepancies and my prompt payment of the balance. XXXX. Desired Resolution : I respectfully request that the CFPB investigate this matter and ensure that Ally Financial corrects their error by updating my credit report to accurately reflect the resolution of this account as of XX/XX/year>, and remove all negative entries that were incorrectly reported. Thank you for your attention to this matter. I look forward to your prompt response and assistance in resolving this issue. Sincerely, XXXX XXXX.
Frequently Asked Questions
What is Complaint #10063453 about?
Complaint #10063453 was filed against Ally Financial INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-09-08T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.