Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #10059867
Complaint Overview
Complaint ID: 10059867
Company: Huntington National Bank, The
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Delays in the application process
State: West Virginia
ZIP Code: XXXXX
Date Received: 2024-09-06T12:00:00-05:00
Date Sent to Company: 2024-09-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My application was mishandled from the very beginning by the Mortgage Loan Originator. Specific documentation was misrepresented or not requested. My application was submitted for underwriting several times and kept being returned because my file was not completed correctly. I was told my tax returns needed to be amended to close though loan although I had already submitted an amendment. My first amendment was accepted by the IRS and the mortgage company refused to process because the second amendment was not matching the transcript for the first amendment. The mortgage underwriters then went back and accepted the first amendment after I rescinded the second amendment the mortgage company said was necessary to process. The delays in the request for information took me past my original credit report. The originator had told me via email that my credit report did not expire until XX/XX/year>. Then the Director in Mortgage told me that it expired on XX/XX/year> which was two days before my delayed closing was due to be scheduled. I was told my second credit report was within DTI limits to schedule closing then I was told the next day that my student loans were never counted from the beginning and had to be counted at XXXX XXXX. This was an additional failure on the front end which cost me my loan approval since counting the loans put me over my DTI ratio. I was told that I had to obtain a payment amount from my loan servicer so that they would not have to count the entire XXXX XXXX. Department of Education has placed a hold on all IDR payment plans and put these loans on executive forbearance. Therefore, I could not obtain a loan payment even if I wanted to. All throughout the process I returned requested forms and information immediately. I was told I was brought up on a " random audit '' which put my application and documentation under higher scrutiny. The delays and flagrant mishandling of my file caused the process to extend and additional month. I went with this bank alone and now have no alternative for funding that I can obtain rapidly enough to close on my home. I received no apologies and the life of my family will forever be affected by the errors made by this bank. They did not offer me any alternative loan products, they only told me that they could not approve the loan.
Frequently Asked Questions
What is Complaint #10059867 about?
Complaint #10059867 was filed against Huntington National Bank, The regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2024-09-06T12:00:00-05:00.
How did Huntington National Bank, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Huntington National Bank, The?
Yes, visit the Huntington National Bank, The company profile at readthecomplaint.com/company/huntington-national-bank-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.