Checking or savings account -- Managing an account -- Complaint #10059808
Complaint Overview
Complaint ID: 10059808
Company: Fifth Third Financial Corporation
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Banking errors
State: Florida
ZIP Code: 33328
Date Received: 2024-09-06T12:00:00-05:00
Date Sent to Company: 2024-09-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
As indicated in previous complaint ( XXXX ). I opened a credit card with Fifth Third Bank in XX/XX/XXXX. That account has since been closed. On XX/XX/XXXX I went to the XXXX XXXX, Florida Fifth Third Bank to open a money market account and deposited {$25000.00}. After the account had been opened, almost in hindsight, the bank officer asked to review my account information. She asked if I was still employed with " XXXX XXXX '' and was my telephone contact still " XXXX ''. I told her that neither of these bits were ( or had ever been ) correct. I asked how someone else 's information could be in an account linked to my social security number. With so much fraud and identity theft happening ; I wanted to make sure my account was secure from authorized persons. She could not tell me what happened. On XX/XX/XXXX I attempted to contact the Fifth Third Bank Fraud Department ( XXXX ). I spoke to 7 different people without resolution. To make matters more interesting ; on XX/XX/XXXX I received a notice from Fifth Third Bank ( Verifcation of Contact Information Change ) indicating that the telephone number ( XXXX ) was the new " updated '' number for my account as of XX/XX/XXXX. As indicated above ; the employer name and telephone number they had in my account was incorrect. On XX/XX/XXXX I received a letter from " XXXX XXXX - Office of the President ''. The letter states, in part, " It was found that the information we had on file, that your Personal Banker reviewed with you, is WHAT WAS PROVIDED WHEN YOU OPENED THE TRIO CREDIT CARD ON XX/XX/XXXX ''. I called on XX/XX/XXXX to speak with " XXXX XXXX '' but had to leave a message instead. Today I called again, and spoke with XXXX. I was told that my efforts were " A WASTE OF TIME ''!! All I asked for with the first complaint and I repeat with the second complaint is as follows : - How did someone else 's information become associated with my social security number. - Could they please provide a written letter affirming the security of my newly opened account. Thanks.
Frequently Asked Questions
What is Complaint #10059808 about?
Complaint #10059808 was filed against Fifth Third Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-09-06T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.