Checking or savings account -- Managing an account -- Complaint #10059523
Complaint Overview
Complaint ID: 10059523
Company: Fifth Third Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Illinois
ZIP Code: 60628
Date Received: 2024-09-07T12:00:00-05:00
Date Sent to Company: 2024-09-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/2024 i, XXXX XXXX XXXX deposited {$55000.00} ( mortgage disbursement ) into my Business Account i.e. XXXX XXXX XXXX XXXX at 5/3 Bank account # XXXX. Prior to the deposit I consulted the Banker about " holds ''. Boasting a 20 year history-he offered that the check appeared legitimate ( XXXX XXXX XXXX XXXX and would likely be accessible within 24-48 hours. This account is XXXX years old and has had checks of this size tendered before. There was a small balance in the account at the time of deposit. On XX/XX/XXXX I checked only to find that my entire account had been " Blocked for Fraud '' and the Cash Card Cancelled. When I inquired further it took XXXX calls and proving my identity to non english speakers of the *Special Team would not tell me anythingn except that the check created a *A fraud Alert in their system ''. Call back in 24 hours. When I called back XX/XX/XXXX, my information was " difficult '' to find in the system. Horrified I went to the Bank Branch spoke with a Loan Officer who called a Supervisor-who basically repeated that the XXXX XXXX Representative Disbursement Maker had not responded and I would receive a call when they did. XXXX XXXX Representative never received a call from XXXX. They deliberately held all of my money, lied repeatedly about the progress. Misrepresenting the facts, asking irrevalent identity questions with outright LIES.I received no calls about the extended hold, cancelled card or progress.
Frequently Asked Questions
What is Complaint #10059523 about?
Complaint #10059523 was filed against Fifth Third Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-09-07T12:00:00-05:00.
How did Fifth Third Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fifth Third Financial Corporation?
Yes, visit the Fifth Third Financial Corporation company profile at readthecomplaint.com/company/fifth-third-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.