Mortgage -- Closing on a mortgage -- Complaint #10059421
Complaint Overview
Complaint ID: 10059421
Company: Freedom Mortgage Company
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Closing on a mortgage
Sub-Issue: Changes in loan terms during or after closing
State: Massachusetts
ZIP Code: 017XX
Date Received: 2024-09-07T12:00:00-05:00
Date Sent to Company: 2024-09-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of this year, I received a communication from Freedom Mortgage offering to refinance my existing loan at a lower interest rate. The loan officer assured me that all associated costs would be covered by their company. We proceeded to schedule a closing date for XX/XX/XXXX. However, the day prior to the scheduled closing, I was informed that an additional amount of {$270.00} was required. Despite our dissatisfaction with this development, we agreed to move forward. Regrettably, a document that required our signature was overlooked, necessitating the rescheduling of the closing to XX/XX/XXXX. At this point, the amount required for closing has unexpectedly escalated to {$4400.00}. Throughout this process, no explanation was provided regarding this increase, nor were the documents we were required to sign adequately explained. I have made numerous attempts to contact their office to address these issues, but have not received a response during business hours. It appears that the initial loan offer was misrepresented or not as represented.
Frequently Asked Questions
What is Complaint #10059421 about?
Complaint #10059421 was filed against Freedom Mortgage Company regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2024-09-07T12:00:00-05:00.
How did Freedom Mortgage Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Freedom Mortgage Company?
Yes, visit the Freedom Mortgage Company company profile at readthecomplaint.com/company/freedom-mortgage-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.