Checking or savings account -- Opening an account -- Complaint #10056562
Complaint Overview
Complaint ID: 10056562
Company: Citizens Financial Group, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Virginia
ZIP Code: 22201
Date Received: 2024-09-06T12:00:00-05:00
Date Sent to Company: 2024-09-06T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened a new Citizens checking account on XX/XX/year>. The banker who assisted me in opening the account informed me that I was enrolled in the promotion, " Get up to {$400.00} when you open your first new personal Citizens Checking and satisfy the offer requirements. '' To meet the requirements for this promotion, I had a direct deposit of {$560.00} on XX/XX/year>, which is within the 60 days of account opening and exceeds the required {$500.00}. Additionally, I made over 50 debit card purchases within 60 days. However, as ofXX/XX/XXXX I have not received the promised {$400.00} bonus. Im concerned there may have been a system glitch when the banker enrolled me in the promotion. Could you please assist in reviewing this and crediting the {$400.00} bonus to my account? Thanks,
Frequently Asked Questions
What is Complaint #10056562 about?
Complaint #10056562 was filed against Citizens Financial Group, INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2024-09-06T12:00:00-05:00.
How did Citizens Financial Group, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citizens Financial Group, INC.?
Yes, visit the Citizens Financial Group, INC. company profile at readthecomplaint.com/company/citizens-financial-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.