Debt collection -- Attempts to collect debt not owed -- Complaint #10055996
Complaint Overview
Complaint ID: 10055996
Company: Tekcollect INC.
Product: Debt collection
Sub-Product: Medical debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Texas
ZIP Code: 77536
Date Received: 2024-09-07T12:00:00-05:00
Date Sent to Company: 2024-09-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXXXXXX in XXXX XXXX has violated Texas state law, and when I filed a complaint with the Attorney Generals office of Texas I was directed to file a complainant with yall. On XX/XX/XXXX I took my daughter XXXX XXXX to XXXXXXXX XXXX XXXX XXXX XXXXXXXX for an exam. I was told she needed extensive work done on her XXXX. We scheduled an appointment for XX/XX/XXXX for the procedure and pre-paid {$350.00}. When we arrived I was told we needed to pay the bill in full before any work could be done. I was told we owed {$1000.00} so I paid the requested amount with a credit card. After that the proceeded was completed and we left. I never heard from XXXX XXXX XXXX XXXX XXXXXXXX again, no emails, phone calls, or letters in the mail. At the end of XX/XX/XXXXXXXX I received a bill in the mail for {$350.00} from them. The bill was dated XX/XX/XXXX and had no explanation for what it was for. Just a demand to pay in 15 days or it would be sent to collections. According to Texas state law : " CIVIL PRACTICE AND REMEDIES CODE TITLE 6. MISCELLANEOUS PROVISIONS CHAPTER 146. CERTAIN CLAIMS BY HEALTH CARE SERVICE PROVIDERS BARRED Sec. 146.002. TIMELY BILLING REQUIRED. ( a ) Except as provided by Subsection ( b ) or ( c ), a health care service provider shall bill a patient or other responsible person for services provided to the patient not later than the XXXX day of the XXXX month after the date the services are provided. : ''. This bill was sent 1 year and 7 months after the services provided and violates Texas state law. I called their billing department and explained this to them and the refused to accept that they violated state law, and demanded I pay. I asked to speak to their supervisor and was told he was busy, I then asked for their supervisor to call me back and I was told no that they would not call me back to discus this further, then they hung up on me. They have now sent this to a collection agency ( Tek Collect ) who is harassing me for this illegal bill. As stated I contacted the Attorney Generals office and also my state representatives and was told I should file my complaint with yall. Please find attached all documents I have regarding this. Thank you for your time looking into this matter.
Frequently Asked Questions
What is Complaint #10055996 about?
Complaint #10055996 was filed against Tekcollect INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2024-09-07T12:00:00-05:00.
How did Tekcollect INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Tekcollect INC.?
Yes, visit the Tekcollect INC. company profile at readthecomplaint.com/company/tekcollect-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.