Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #10051873
Complaint Overview
Complaint ID: 10051873
Company: Moneygram Payment Systems Worldwide INC
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: West Virginia
ZIP Code: 26501
Date Received: 2024-09-05T12:00:00-05:00
Date Sent to Company: 2024-09-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On the XXXX, i sent {$1300.00} through moneygram which was supposed to be received by recipients bank account in XXXX in XXXX. Money was never received so this prompted me to contact moneygram. On XXXXXXXX XXXX I contacted moneygram and they promised to have a resolution within 90 days. On XX/XX/ i received an email stating that an error occurred with the reference code and the amount was deposited on XXXX. But still then till now the money has not been deposited. I immediately contacted them and told them as well. On XXXX received an email from moneygram stating that my complaint is being reviewed by an analyst. I also sent them a copy of the recipients Bank statement to show that money had not yet been deposited. On XX/XX/ I received an email stating they have reached out to one of their locations to gather information related my complaints. On XX/XX/2024 I received an email that the investigation had been concluded and transaction was deposited to the bank account provided at the time of send, this was false. On XX/XX/2024 After several attempts to contact customer care, i got to the manager asking for proof of payment as evidence for that the investigation. As i have right to request to request the documents on which they relied in making their determination as Per " Remittance Transfer Rule of Regulation E,31 C.F.R.sec. 1005.33 ( d ) ''. On XXXX I received an email stating i will receive the documents i requested for within 25-30 days. On XXXX I received and email stating that they are unable to related to proof of payment document, i had requested. Even after all of this money has never been deposited. I have attached all the emails.
Frequently Asked Questions
What is Complaint #10051873 about?
Complaint #10051873 was filed against Moneygram Payment Systems Worldwide INC regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2024-09-05T12:00:00-05:00.
How did Moneygram Payment Systems Worldwide INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Moneygram Payment Systems Worldwide INC?
Yes, visit the Moneygram Payment Systems Worldwide INC company profile at readthecomplaint.com/company/moneygram-payment-systems-worldwide-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.