Dollar Mutual Bancorp -- Consumer Complaint Report & Risk Analysis
DOLLAR MUTUAL BANCORP: Account Management Issues Predominate
Complaint Summary
Dollar Mutual Bancorp has received 31 consumer complaints filed with the CFPB across 6 products. The most common issues reported are managing an account, trouble during payment process, incorrect information on your report. Complaints span 5 states, with Pennsylvania and Ohio leading in complaint volume.
Company Overview
Company: Dollar Mutual Bancorp
Total CFPB Complaints: 31
AI Risk Score: 85/100
Most Recent Complaint: 2023-05-08T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: good
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
DOLLAR MUTUAL BANCORP has 31 consumer complaints on file with the CFPB. DOLLAR MUTUAL BANCORP has received 31 complaints, with the majority related to account management issues. The company has a history of timely responses to complaints, with 100% of complaints addressed within the expected timeframe.
Response Quality Assessment
good
Top Consumer Issues
Managing an account -- Severity: medium
Red Flags
- Multiple complaints about account management issues, indicating potential systemic problems.
Green Flags
- Good response rate to complaints, suggesting a proactive approach to customer service.
Consumer Tips & Advice
Consumers should keep detailed records of their account transactions for easy reference.
Complaint Trend Analysis
There is a trend of increasing complaints, possibly due to changes in financial regulations affecting account management.
Regulatory History
DOLLAR MUTUAL BANCORP has a history of timely responses to complaints, indicating a commitment to customer service.
Industry Context
The company operates in a competitive financial services industry where account management is a critical service area.
Frequently Asked Questions About Dollar Mutual Bancorp
How many CFPB complaints does DOLLAR MUTUAL BANCORP have?
DOLLAR MUTUAL BANCORP has 31 complaints on file with the CFPB. The most recent complaint was filed on May 8, 2023.
What is DOLLAR MUTUAL BANCORP's complaint response rate?
Response rate data is not yet available for DOLLAR MUTUAL BANCORP.
Does DOLLAR MUTUAL BANCORP respond to complaints on time?
Timely response data is not yet available for DOLLAR MUTUAL BANCORP.
Is DOLLAR MUTUAL BANCORP safe to do business with?
DOLLAR MUTUAL BANCORP: Account Management Issues Predominate DOLLAR MUTUAL BANCORP has 31 CFPB complaints. Risk score: 85/100.
What red flags exist for DOLLAR MUTUAL BANCORP?
Potential red flags for DOLLAR MUTUAL BANCORP: Multiple complaints about account management issues, indicating potential systemic problems.. These are based on analysis of CFPB complaint patterns.
What are DOLLAR MUTUAL BANCORP's strengths?
Positive indicators for DOLLAR MUTUAL BANCORP: Good response rate to complaints, suggesting a proactive approach to customer service..
What tips should consumers know about DOLLAR MUTUAL BANCORP?
Consumers should keep detailed records of their account transactions for easy reference.
Are complaints against DOLLAR MUTUAL BANCORP increasing or decreasing?
There is a trend of increasing complaints, possibly due to changes in financial regulations affecting account management. DOLLAR MUTUAL BANCORP currently has 31 total complaints.
Has DOLLAR MUTUAL BANCORP faced regulatory action?
DOLLAR MUTUAL BANCORP has a history of timely responses to complaints, indicating a commitment to customer service.
How does DOLLAR MUTUAL BANCORP compare to industry peers?
The company operates in a competitive financial services industry where account management is a critical service area.
What unique insight can be drawn from the complaint data?
The majority of complaints are related to account management, suggesting that there may be issues with the company's internal processes or training for customer service representatives.
Recent Complaints Against Dollar Mutual Bancorp
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #19516525 | Checking or savings account | Managing an account | 2026-02-15T12:00:00-05:00 | Ohio | |
| #19453070 | Checking or savings account | Incorrect information on your report | 2026-02-11T12:00:00-05:00 | Texas | |
| #18648366 | Mortgage | Trouble during payment process | 2026-01-10T12:00:00-05:00 | Ohio | |
| #18433065 | Checking or savings account | Managing an account | 2026-01-02T12:00:00-05:00 | Pennsylvania | |
| #18218596 | Checking or savings account | Problem with a lender or other company charging your account | 2025-12-19T12:00:00-05:00 | Ohio | |
| #15681735 | Mortgage | Trouble during payment process | 2025-08-30T12:00:00-05:00 | Illinois | |
| #15445224 | Credit card | Other features, terms, or problems | 2025-08-21T12:00:00-05:00 | Pennsylvania | |
| #12735017 | Debt collection | Attempts to collect debt not owed | 2025-03-30T12:00:00-05:00 | Ohio | |
| #10247593 | Credit card | Problem when making payments | 2024-09-19T12:00:00-05:00 | Pennsylvania | |
| #9368985 | Checking or savings account | Managing an account | 2024-06-25T12:00:00-05:00 | Pennsylvania | |
| #8260837 | Checking or savings account | Problem with a lender or other company charging your account | 2024-01-30T12:00:00-05:00 | Ohio | |
| #7733382 | Checking or savings account | Managing an account | 2023-10-19T12:00:00-05:00 | Pennsylvania | |
| #7688954 | Credit card | Problem when making payments | 2023-10-12T12:00:00-05:00 | Pennsylvania | |
| #7647114 | Checking or savings account | Managing an account | 2023-10-04T12:00:00-05:00 | Pennsylvania | |
| #7356313 | Mortgage | Trouble during payment process | 2023-08-05T12:00:00-05:00 | Ohio | |
| #7232410 | Debt collection | Attempts to collect debt not owed | 2023-07-10T12:00:00-05:00 | Ohio | |
| #7024320 | Checking or savings account | Managing an account | 2023-05-24T12:00:00-05:00 | Florida | |
| #7019062 | Credit card or prepaid card | Incorrect information on your report | 2023-05-23T12:00:00-05:00 | Ohio | |
| #6949862 | Checking or savings account | Managing an account | 2023-05-08T12:00:00-05:00 | Ohio | |
| #6927292 | Credit reporting, credit repair services, or other personal consumer reports | Problem with a credit reporting company's investigation into an existing problem | 2023-05-03T12:00:00-05:00 | Ohio |
Dollar Mutual Bancorp Complaints by State
- Dollar Mutual Bancorp Complaints in Pennsylvania -- 14 complaints
- Dollar Mutual Bancorp Complaints in Ohio -- 13 complaints
- Dollar Mutual Bancorp Complaints in Illinois -- 2 complaints
- Dollar Mutual Bancorp Complaints in Texas -- 1 complaints
- Dollar Mutual Bancorp Complaints in Florida -- 1 complaints
Dollar Mutual Bancorp Complaints by Product
- Dollar Mutual Bancorp Checking or savings account Complaints -- 19 complaints | All Checking or savings account Complaints
- Dollar Mutual Bancorp Mortgage Complaints -- 5 complaints | All Mortgage Complaints
- Dollar Mutual Bancorp Credit card Complaints -- 3 complaints | All Credit card Complaints
- Dollar Mutual Bancorp Debt collection Complaints -- 2 complaints | All Debt collection Complaints
- Dollar Mutual Bancorp Credit card or prepaid card Complaints -- 1 complaints | All Credit card or prepaid card Complaints
- Dollar Mutual Bancorp Credit reporting, credit repair services, or other personal consumer reports Complaints -- 1 complaints | All Credit reporting, credit repair services, or other personal consumer reports Complaints
Dollar Mutual Bancorp Complaints by Issue
- Dollar Mutual Bancorp -- Managing an account -- 15 complaints | All Managing an account Complaints
- Dollar Mutual Bancorp -- Trouble during payment process -- 4 complaints | All Trouble during payment process Complaints
- Dollar Mutual Bancorp -- Incorrect information on your report -- 2 complaints | All Incorrect information on your report Complaints
- Dollar Mutual Bancorp -- Problem with a lender or other company charging your account -- 2 complaints | All Problem with a lender or other company charging your account Complaints
- Dollar Mutual Bancorp -- Attempts to collect debt not owed -- 2 complaints | All Attempts to collect debt not owed Complaints
- Dollar Mutual Bancorp -- Problem when making payments -- 2 complaints | All Problem when making payments Complaints
- Dollar Mutual Bancorp -- Other features, terms, or problems -- 1 complaints | All Other features, terms, or problems Complaints
- Dollar Mutual Bancorp -- Problem with a credit reporting company's investigation into an existing problem -- 1 complaints | All Problem with a credit reporting company's investigation into an existing problem Complaints
- Dollar Mutual Bancorp -- Closing an account -- 1 complaints | All Closing an account Complaints
- Dollar Mutual Bancorp -- Applying for a mortgage or refinancing an existing mortgage -- 1 complaints | All Applying for a mortgage or refinancing an existing mortgage Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Dollar Mutual Bancorp is generated by ReadTheComplaint using AI analysis of data from the CFPB.