Mortgage -- Trouble during payment process -- Complaint #6852379
Complaint Overview
Complaint ID: 6852379
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 32505
Date Received: 2023-04-17T12:00:00-05:00
Date Sent to Company: 2023-04-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My current loan servicing company, PHH, is refusing to provide me with complete loan documentation that should be on file. PHH took over the mortgage servicing from Ocwen Mortgage services. The complete files should have been forwarded to PHH. I am requesting modification documents from the year XXXX showing that my XX/XX/20 loan was modified into 1 mortgage while with OCWEN. PHH is telling me to forward them documentation of the modification so they can research the issue. If I had this documentation, I would not be requesting it from MY mortgage servicing company. They are basically asking me to do their work. This is pertinent information that should be kept on file, regardless of the time frame it has been and that it the transaction was completed while with the previous servicing company. This is causing me a hardship as I am attempting to complete repairs on my home ( roof and HVAC ). These repairs are essential so that I can obtain reasonable home owners insurance. The agency that is assisting me with financing is requesting documentation that I do not have a 2nd mortgage any longer with OCWEN. I am kindly requesting your assistance in obtaining the proper documentation. Name : XXXX XXXX Property Address : XXXX XXXX XXXX XXXX XXXX, FL XXXX Phone : XXXX Old Ocwen Loan number from 2nd mortgage : XXXX Current Mortgage acct # : XXXX PHH Mortgage Services XXXX XXXX XXXX, XXXX XXXX XXXX FL XXXX ( Phone : XXXX Fax : XXXX )
Frequently Asked Questions
What is Complaint #6852379 about?
Complaint #6852379 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-04-17T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.